Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
Simply browse our collection, select your size and colour, and click Add to Bag. When you’re ready, proceed to checkout and follow the secure payment steps.
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Q: Can I change or cancel my order after placing it?
We start processing orders quickly, but if you contact us within a few hours of placing your order, we’ll do our best to accommodate changes or cancellations.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we ship worldwide. Shipping options and delivery times vary depending on your location.
Q: How long does delivery take?
UK orders typically arrive within 2-4 working days.
International delivery takes 5-10 working days, depending on customs clearance and destination.
Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time.
Q: Will I have to pay customs duties or taxes?
For customers outside the UK, import duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached.
To initiate a return, please visit our Returns Portal or contact customer service.
Q: How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for your refund to be processed to your original payment method.
Q: Can I exchange an item?
Yes, if the size or colour isn’t right, you can exchange your item within 14 days, subject to stock availability.
Sizing & Fit
Q: How do I find my size?
Each product page includes a Size Guide with detailed descriptions to help you choose the perfect fit.
Q: What if I’m between sizes?
If you prefer a relaxed fit, go one size up; for a more tailored look, choose the smaller size. You can always reach out to our team for personalized advice.
Products & Availability
Q: An item I love is sold out — will it be restocked?
Popular items often return! Click “Notify Me When Available” on the product page to receive an alert when it’s back in stock.
Q: Are your products true to size?
Yes, most styles fit true to size unless otherwise noted in the product description.
Customer Support
Q: How can I contact you?
You can reach our customer care team via email at onlineshop@kukhareva.com or through the Contact Us page.
We respond within 1–2 business days.
