Refund policy

Returns & Exchanges

We hope you love your KUKHAREVA London purchases. However, should you wish to return an item for any reason, you may do so within 14 days from the date your order was delivered, provided the products meet the eligibility criteria outlined below.

Please submit your Return Request via customer account portal or contact us at onlineshop@kukhareva.com to coordinate your return.

How to Return

Once your return request has been submitted, you will receive a Merchandise Return Form authorising the return — this must be included inside your returning package.

We offer a convenient DHL courier return service, which includes a prepaid return shipping label and courier collection. The return shipping fee will be deducted from your refund as follows:

  • UK DHL Return Fee: £9.95

  • Rest of the World DHL Return Fee: £19.95

You may also choose to return your order using an alternative courier; however, KUKHAREVA London cannot accept responsibility for any lost or undelivered returns. We recommend using a tracked service and retaining proof of postage until your refund is completed.

If using your own courier, please ensure you have obtained a Merchandise Return Form first, and send your return to:

KUKHAREVA London Returns
Windster Limited
Unit 31, Townmead Business Centre
William Morris Way
London, SW6 2SZ
United Kingdom

Please note: Returns must be shipped back within 10 business days of receiving the Merchandise Return Form to be eligible for a full refund. Delayed returns may be refused.

Return Policy

To be eligible for a refund, all products must be:

  • Unworn, unused, unwashed, and unaltered

  • In their original condition and packaging

  • Returned with all original labels, garment tags, and Do Not Remove tags intact

  • Accompanied by the original invoice

Refunds exclude all shipping fees. KUKHAREVA London reserves the right to refuse returns that do not meet the above conditions. In such cases, the item will be sent back to the customer at their expense. If the customer refuses to accept the return, KUKHAREVA London reserves the right to retain the product and the invoiced amount.

Sale Items

The same return policy applies to all international orders, except for the United States.
For U.S. orders, all sale items are final sale, non-returnable, and non-refundable.

If you are unsure about size or fit, please contact onlineshop@kukhareva.com before placing your order.

Promotions, Flash Sales & Discount Codes

Items purchased during flash sales, seasonal promotions, or with discount codes are not considered sale items (unless specifically marked as such). The use of a discount code does not affect your consumer rights.

Refunds

Once your return has been received and approved by our warehouse, your refund (excluding any taxes, duties, or shipping fees) will be issued to your original payment method.

Please allow up to 10 working days for the funds to appear in your account, as processing times vary depending on your payment provider.

Taxes & Import Duties

Please note that any taxes, import duties, or additional charges incurred during delivery cannot be refunded by KUKHAREVA London. You may contact your local customs authority to inquire about possible reimbursement.

Exchanges

At this time, we do not offer direct exchanges.
If you wish to receive a different size, colour, or style, please place a new order and follow the standard returns process for the original item.

Cancellations

You may cancel your order by emailing onlineshop@kukhareva.com

If your order has already been processed and shipped before your cancellation request is received, shipping fees, taxes, and duties are non-refundable.
If your cancellation request is received before shipment, a full refund, including shipping costs, will be issued.

Faulty Products

All KUKHAREVA London products undergo strict quality control checks prior to dispatch and comply with the UK Sale of Goods Act 1979, ensuring that all items correspond to their description and are of satisfactory quality.

If you receive a faulty or damaged item, please contact onlineshop@kukhareva.com with full details and clear photographs. If our customer service team determines the fault to be a manufacturing or quality issue, you may request one of the following:

  • A repair

  • A price reduction or store credit

  • A full refund (including original shipping costs, but excluding any duties or import charges)

Please note: Items damaged through normal wear and tear are not considered faulty.
For care guidance, please refer to our Care Instructions to help preserve your KUKHAREVA London garments.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.