RETURNS
We hope you love your KUKHAREVA London online purchases, but should you wish to return it for any reason, you may do so within 14 Days from the day your order was delivered, as long as the products are eligible and satisfy the criteria set out in the return policy below.
Please contact us at onlineshop@kukhareva.com to coordinate your return.
Upon submitting your return request you will receive a Merchandise Return Form authorizing the return, which you must include inside the returning package. We offer DHL courier return service, which includes prepaid return shipping label and a courier pick up at below rates, which will be deducted from the refundable amount:
UK DHL Return Fee £9.95
Rest of the World DHL Return Fee £19.95
You can return online purchases using other third party providers, but we are unable to accept liability or responsibility for these and recommend that you retain proof of postage until the refund is complete. If you intend to do so please obtain a Merchandise Return Form first and please send your return to the following address:
KUKHAREVA London Returns
Windster Limited
Unit 31 Townmead Business Center
William Morris Way SW6 2SZ
London UK
RETURN POLICY: All products must be unworn, unused, unwashed, unaltered and in the exact same condition as shipped with correct invoice, packaging, garment tags, and Do Not Remove tags intact in order to receive a full refund, excluding shipping fees. KUKHAREVA London reserves the right to refuse the return if it does not meet the above criteria and the product will be returned back to the customer at their own cost. Should the customer refuse to have the products returned, KUKHAREVA London reserves the right to keep the products and the original amount invoiced.
SALE ITEMS: The same return policy applies to orders from all countries except the US. For US orders all products purchased on sale are final, non-returnable, non-refundable.If you have any questions regarding fit, sizing or any other details please contact us at onlineshop@kukhareva.com before placing your order.
REFUND: Once the return is processed and accepted by our warehouse, the original amount paid excluding all taxes ,duties and shipping charges will be credited to the original payment method. Please allow up to 10 working days for the funds to appear in your account as processing times vary between payment providers.
TAXES and IMPORT DUTIES: Any taxes, import duties or any other charges incurred during the delivery process cannot be refunded by KUKHAREVA London. You may be able to claim those fees back by contacting your local customs authority for further advice.
EXCHANGES
Whilst we are constantly striving to improve, currently we do not offer direct exchanges. If you are looking to exchange for a different size, colour or style, please place a new order and follow our returns procedure on the item you no longer want.
CANCELLATIONS
You may cancel your order by emailing us at onlineshop@kukhareva.com. If your order has already been processed and shipped before we receive your cancellation, shipping fees, taxes, duties and other charges are non refundable. However, if we receive your cancellation before shipping, we may refund the full order amount, including the shipping costs.
FAULTY PRODUCTS
All orders shipped from our warehouse must meet high quality control standards to ensure your items are in excellent condition and in accordance with the United Kingdom Sale of Goods Act 1979 which requires that products sold must correspond to their descriptions and be of satisfactory quality. Should you receive a damaged or a faulty item please email us at onlineshop@kukhareva.com with full details and images. If our customer service team deems the item faulty for quality or manufacturing reasons, you may ask for a repair, reduction in price, a discount voucher or a full refund including shipping charges (excluding any duty, taxes or charges incurred to import the product.)
Please note, purchased items that are damaged due to normal wear and tear are not considered to be faulty. Please refer to our Care Instructions on how to treat your KUKHAREVA London items.